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CHECKING YOUR ORDER STATUS

Once you have placed your order you will receive a confirmation email. Once the order has been despatched you will receive a tracking number to track your parcel. If you do not receive a confirmation email or tracking number please contact us directly at info@helanamckenzie.com.au

SHIPPING METHODS & COSTS

Australian & New Zealand standard shipping costs: $8 - $14

Standard Australian & New Zealand orders are typically processed within 72 hours pending availability and credit card verification. 
Once processed your order will be delivered within 5-7 business days. We require that your order is signed for on delivery. If no one is available at the time of delivery our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company.

International Shipping Costs: $20

Products shipped internationally are typically processed within 72 hours pending availability and credit card verification.

Once processed your orders will be delivered within 7-14 business days. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.

If you do not receive your order in the timeframe specified, please contact us at info@helanamckenzie.com.au