CHECKING YOUR ORDER STATUS
Once you have placed your order you will receive a confirmation email. Once the order has been despatched you will receive a tracking number to track your parcel. If you do not receive a confirmation email or tracking number please contact us directly at info@helanamckenzie.com.au
SHIPPING METHODS & COSTS
Australian & New Zealand standard shipping costs: $8 - $14
International Shipping Costs: $20
Products shipped internationally are typically processed within 72 hours pending availability and credit card verification.
Once processed your orders will be delivered within 7-14 business days. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.
If you do not receive your order in the timeframe specified, please contact us at info@helanamckenzie.com.au